Terms & Conditions

1. AMENDMENTS AND CANCELLATION
You can make amendments to your reservation by e-mail & but please do quote the booking reference for speedy retrieval & process. All cancellations are subject to the cancellation policies stipulated by the respective supplier. You are liable for any additional charges or expenses imposed by the respective supplier in respect of such changes or cancellation. The respective supplier shall make refunds (if any) directly to you based on the refund policies.
Please make any cancellations or amendments at least 05 working days (exclude Sat, Sun, P. Holiday) prior to the day of your expected arrival to prevent a one-night no-show charge imposed by most hotels. Certain hotels cancellation policy might be different according to booking date; we will notify the exact cancellation policy in the confirmation email.
You agree not to hold Corsa Travel nor the solutions provider liable in the event you fail to secure previously booked/reserved Hotel Product and/or reserved room rates and/or period of stay at the same hotel while effecting such new reservation.

2. SPECIAL REQUESTS
All request including non-smoking/smoking room, higher floor, connecting room, cot is always subject to hotel availability upon check-in. The hotel will do their level best to accommodate your request/requirements.

3. INFORMATION ON HOTEL
Bedding configuration - Room Types

Room Types	Descriptions	Maximum number of people
Single Room	One single bed in the same room	1 Person
Twin Room	Two single beds in the same room	2 People + 2 children under the age of 12 years sharing the existing bed with parents.
Double Room	One double bed in the same room	1 or 2 People + 2 children under the age of 12 years sharing the existing bed with parents.
Triple Room	Two single beds or One double bed plus 01 extra bed. (Most hotels do not have one full size bed for each guest in triple rooms and rooms tend to be small for 03 adults)	3 People
Twin room	Two single beds or one double bed in the same room (Occupancy by one person)	1 Person
Quad Room	Two double beds or four single beds in the same room (However some hotels provide quad room as family rooms and may include sofa bed in the room)	4 People
Cot or Crib	This is provided in a Twin room, a Double room or a Triple room for a child under the age of two years.	Specified number of people in each room type plus 1 infant.

Breakfast if inclusive only provided for those occupying the bed. For instance, 1 twin/double room will only entitle for 2 breakfasts. Any additional breakfast/meal payable direct to hotel upon consuming the meal or check-out.

4. PRICING
For hotel booking, the rate offer is based on per room per night basis unless otherwise stated while for the tour is based on per person basis.

5. TERMS OF PAYMENT
Full pre-payment is required prior to arrival. Please note that we need to receive your funds cleared into our bank accounts at least 14 working days from the arrival date.

6. REFUND POLICY
Cancellation Periods & Charges
In the event you decide to cancel your booking/reservation you may be entitled to a refund depending on the current policy in force of Corsa Travel & the hotel/supplier who supplied the hotel/tour product to you. The refund policy may differ depending upon the respective supplier and /or hotel product. All such refund (if any) shall be based on below:

• Hotel Bookings - 5 working days and more before check-in date the full amount will be refunded less administration charges of RM50.00
• Hotel Bookings - 4 working days or less before check-in date one room night per room will be charged
• Hotel Bookings - 3 working days or less before check-in date or no show there will be no refund and all charges will be forfeited
• Hotel Bookings - During Peak periods or holidays, less than 45 days prior to arrival, one room night will be charged, less than 21 days 100% will be forfeited and non-refundable
• Tour Bookings - 14 working days or less before check-in date 25% of the fully paid amount will be refunded
• Tour Bookings - 7 working days or less before check-in date 50% of the fully paid amount will be refunded
• Tour Bookings - 2 working days or less prior to check-in or no show, there will be no cancellation acceptable and there will be no refund with all charges forfeited
• Tour Bookings - During peak season and public holidays, there will be no cancellation acceptable and hence will be no refund

For day trip tour bookings a full cancellation without refund will apply if the cancellation is less than 5 working days prior to the day trip tour.

Tour Packages
Should the booking be cancelled after full payment is remitted, an administrative fee or RM 50.00 will be levied to process the refund if it is not affected by the above cancellation terms or cancellation terms advised by us in the booking. All unused services booked are totally non-refundable.

Travel Insurance
All travel insurance is the SOLE RESPONSIBILITY of the client. This includes but is not limited to cancellation costs, medical expenses, personal damage insurance, repatriation costs and property cover. FOR AVOIDANCE OF DOUBT, notwithstanding the choice of currency paid by you upon booking, if such currency DIFFERS from the local currency, any refunds of payment via credit card/telegraphic transfer sought by you will be converted based on the local currency and any gain or loss incurred shall be absorbed or be borne by you. Corsa Travel shall not entertain any dispute arising from any gain or loss due to foreign exchange rates. Any refunds of payment via credit cards/wire transfer will strictly be between you and the bank.

Liability & Responsibility
We hereby give notice that we act only as an agent for the service providers accommodated in our itinerary and booking service and as a result accept no responsibility whatsoever for injury loss or damage to person or property, howsoever caused, in connection with any service resulting directly or indirectly from acts of god, detention, violence, annoyance, delays and expenses arising from quarantine, strikes, thefts, pilferage, force majeure, failure of any means of conveyance, civil disturbances, government restrictions or regulations.

Our commitment to you
The staff at Corsa Travel is committed to providing the highest level of service possible, and will strive to see that we will not only match but also exceed your level of expectation. Wherever possible any inquiries will be responded to within 48 hours. If you have any suggestions as to how we can better achieve this goal then we would deeply appreciate your advice or feedback - in writing, by email or via fax.

Thank you.